Shipping Info

Items will be shipped out 1-7 business days after payment is received. For pre-order items, please check the item description for the release date. Some items may need to be ordered online if they are sold out in store, please allow a little bit of extra time for these to ship out.

Longer handling times may be necessary during extremely popular collections or the holiday season. Please allow up to 2 weeks for items to ship out during these times. I try my best to get orders out as quickly as possible but I do do everything myself as well as work a full time job. :x

All items are shipped from Japan using Japan Post. For most locations, you can choose from Economy SAL shipping, Airmail shipping, and EMS shipping. Packages will be picked up by JP post and handed off to your country's local postal provider for delivery. Shipping prices are estimated based on country and weight of the package.

Time in Transit

Economy SAL: approx. 2-5 weeks
Airmail: approx. 6-10 business days (RECOMMENDED)
EMS: approx. 3-4 business days

Please note that these are estimates given by Japan Post. Time in transit can vary depending on customs and your country's postal service. While I try my best to ensure the package arrives quickly, I have no control over customs or postal delays. Most people receive their packages within the time estimates but some have received them up to 1-2 months afterwards. In this case, please contact your postal service. If you have not received your package after 1 month, please let me know. Refunds will only be issued if packages have been not been received after 2 months as it will then be deemed lost. 

Certain places such as South America, Central America, Mexico, etc may take longer. Please keep an eye on the tracking :)

Airmail (unregistered)

Packages shipped via unregistered Airmail do not have tracking numbers or insurance. For these packages, Japan Stuffs assumes no responsibility for lost packages. There will be no refunds issued or replacements given for any lost items. Please check with your mail provider if you have any issues or complaints. 

Registered Economy SAL, Registered Airmail, EMS

Packages shipped via Registered Economy SAL, Registered Airmail, and EMS will include both a tracking number and insurance. In the case of a lost item (items not received within 2 months are considered lost), please contact me.

Customs, Duties, and Taxes

All items will be shipped from Japan. With that being said, orders may be subject to import taxes, duties, and other fees. These extra charges are imposed by the recipient's country, not Japan Stuffs. Customers are responsible for checking their country's rules and custom's regulations before making any purchases.

Tracking

If your package comes with a tracking number, you can track it on the following webpages:

Economy SAL/Airmail: https://www.post.japanpost.jp/int/service/option/registered_en.html
EMS: https://www.post.japanpost.jp/int/ems/index_en.html

Please note that sometimes tracking takes time to update and in rare situations, the tracking doesn't update for whatever reason. However, your package is still well on its way :)

2017 Japan National Public Holidays

Below is a list of all national/bank holidays in Japan for 2017 + Christmas/New Year's Eve. Please note that these dates do not count as business days and no packages will be shipped on these days.

January 1 New Year's Day                August 11 Mountain Day
January 2 Bank Holiday September 18 Respect for the Aged Day
January 3 Bank Holiday September 23 Autumn Equinox
January 9 Coming of Age Day October 9 Sports Day
February 11 National Foundation Day November 3 Cultural Day
March 20 Spring Equinox November 23 Labor Thanksgiving Day
April 29 Showa Day December 23 Emperor's Birthday
May 3 Constitution Memorial Day December 24 Christmas Eve
May 4 Greenery Day December 25 Christmas Day
May 5 Children's Day December 31 New Year's Eve
July 17 Ocean Day