Frequently Asked Questions
Don't see an answer to your question? Please contact me!
What currency are the prices in?
All prices are in USD.
What is a pick-up item?
Because I live in a small, Japanese-sized apartment, not everything is currently on hand. Once payment is received for pick up items, I will pick up the item(s) in store or online. Please allow a little bit of extra time for pick up items to be shipped out. If the pick-up item is out of stock, refunds will be issued.
How often do you do pickups at the Pokemon Center?
I visit the Pokemon Center 1-2 times a week depending on time and orders.
An item I want is out of stock, will you get more?
It's possible, depending on the item. If an item you're looking for is out of stock, please contact me. In some cases, I can restock the item or keep an eye for in store restocks. However, most items will not be restocked once they are sold out. For Pokemon Center items, restocks are random. If you would like for me to keep an eye out on any products, just let me know and I will update you if there is a restock in store.
Can you help me find ___?
I can try my best, a lot of items in Japan are super limited and can be hard to come by/get. If you have a specific item you're looking for, feel free to send me an email and I will see what I can do.
Can I cancel my order?
Yes, only if the item has not been shipped. If you would like to cancel an order, please send me an email! Once an item has been shipped, cancellations will not be accepted. A 10% fee will be charged for any cancellation. Refunds/cancellations for out of stock items will not be charged the fee.
I paid for my order, when will it be shipped out?
On hand items will be shipped out within 3 business days after payment is received. Pickup items will be shipped out 2-14 days after payment is received. Items that need to be ordered online unfortunately will take more time as I need to wait for it to arrive first. I try to make shipping a priority, but sometimes my work schedule can get pretty hectic. Please check the shipping info page for more information, as well as a list of national/bank holidays.
It's been xx days and I still haven't received my order, where is it?
While most packages are received within the time frame, some packages can take up to 1-2 months. If the item was shipped with a tracking number, please check the tracking first. You can find links on the shipping info page. Sometimes items may get caught up in customs. In this case, please check with your mail provider. During peak seasons, items may also take slightly longer than usual to arrive.
Do you offer DHL/FedEX?
Unfortunately I do not since in most cases, EMS is cheaper.
I didn't receive a tracking number for my order.
Items shipped via unregistered airmail and surface mail do not come with a tracking number. If you would like a tracking number, please select either registered economy SAL, registered airmail, or EMS. Please note that no refunds will be issued for lost items shipped without tracking.
How is shipping calculated?
Shipping is calculated based on the country its being shipped to and the weight. The heavier the box, the higher the shipping costs. Almost all items are shipped in boxes (with the exception of small, soft items).
How are items packed?
Items are packed with the utmost care and most items are shipped in boxes. Some packages may be shipped in re-used Pokemon Center or Amazon boxes. These boxes are sturdy and clean, and suitable for shipping. I just feel really bad throwing them out as I get a lot :)
There's was a problem with my order.
If there is any problem with your order (ie: wrong item, broken items, etc) please contact me asap and I will definitely fix the situation one way or another! I try my best to limit mistakes but I am only human ;_;
Last updated: October 22, 2023